Contact dogclub

To get the fastest possible response to your query we recommend you use our live chat support by clicking on live help at the bottom of this page.

We are here 6am – 10pm, 7 days a week, and aim to respond in less than a minute.

If you prefer to contact us by email, please fill out the contact form below or email us at [email protected]

We aim to respond to all emails within 24 hours.

dogclub mailing address:

Dog Club CIC
405 Charminster Rd,
Bournemouth
BH8 9QT

Common queries answered

Frequently asked Questions

For orders received before 10am (Mon-Sat) we dispatch the same day.

We use DPD’s 48hr service for all deliveries.

For Highland and Islands, delivery times may exceed 48hrs.

In the event of delivery delays or problems, DPD will contact you on the mobile number you provided at checkout.

If your dog does not like their new food, we will refund your full purchase cost subject to our terms and conditions.

Please use the contact form to initiate a return or email us at [email protected]

If you need to change your delivery address you can easily edit your existing address on your dogclub account details page.

You can go directly to your account page by clicking on the link in your order confirmation email.

Please note any changes to your delivery address after 10am on the day of dispatch will not apply to the order dispatched that day.

DPD couriers will text you delivery updates to the mobile phone number you provided at checkout.

To get the fastest possible response to your query we recommend you use our live chat support by clicking on the “LIVE HELP” widget at the bottom of this page.

We are here 6am – 10pm, 7 days a week, and usually respond in less than a minute.

If you prefer to contact us by email, please fill out the contact form on this page or email us at [email protected]

We aim to respond to all emails within 24 hours.

If you need to change your delivery address you can easily edit your existing address on your dogclub account details page.

You can go directly to your account page by clicking on the link in your order confirmation email.

Please note any changes to your delivery address after 10am on the day of dispatch will not apply to the order dispatched that day.

We deliver to the UK mainland, highlands, and Islands.

We offer free delivery for UK mainland but need to charge a small additional amount for Highlands and Islands delivery due to increased DPD courier charges.

If you have ordered several items we will attempt to pack them into as few boxes as possible whilst observing constraints due to size and weight.

Still need help?

Get in touch with us

dogclub is a new kind of dog food business

We are a UK Government registered Community Interest Company
and donate 80% of profits to UK Dog charities

Join dogclub free and enjoy easy repeat deliveries straight to your door

  • Cancel or change your deliveries anytime
  • Save 10% on your first order
  • Save 10% on every recurring order
  • No membership fees – ever
  • Simply select “join dogclub” when you place your order

dogclub membership is free forever

  • Enjoy easy repeat deliveries straight to your door
  • Cancel or change your deliveries anytime
  • Save 10% on your first order
  • Save 10% on every recurring order
  • No membership fees – ever

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