Returns and Refunds Policy
Definitions and legal references
- This Website (or this Application)
- The property that enables the provision of the Service.
- Owner (or We or Us)
- Dog Club CIC – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
- Product (or Service)
- Product (or Service) refers to the items provided by this Website as described on this Website.
- User (or You)
- The natural person or legal entity that uses this Website.
Thanks for purchasing our products at https://dogclub.co.uk operated by Dog Club CIC.
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked.
In order to be eligible for a refund :
- you have to return the product within 30 calendar days of your purchase
- the product must be in the original packaging.
- the product must have the receipt or proof of purchase
Contact our customer services department to get a free shipping label.
- Email : hello@dogclub.co.uk
If the product is not in the original packaging, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If you would like to request a refund, please feel free to contact us by :
- Email : hello@dogclub.co.uk
After we receive the product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 7 business days for a refund to show up on your account or credit card statement.
If you have any additional questions, feel free to contact us using the contact information below.
Dog Club CIC
405 Charminster Rd
Bournemouth BH8 9QT
United Kingdom
Phone: Email : hello@dogclub.co.uk
Last Updated : January 25, 2021